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Of course you can call - which would seem to be much more efficient than communicating via typing by both sides. Download our mobile app! No phone numbers, emails or instant messaging IDs are allowed to be posted in public. Camzap online greek chat. Photos Sharing Share and exchange photos with others, and don't worry about your privacy. I'm surprised at that though; instead of keeping things in one place you just have all these scattered "conversations" going on.


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So who can I contact and how? The reps have all been very nice and very helpful but I really, really prefer to have a text-based record of the conversations.

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Yes, I know that with a T-Mobile phone I can "message" support, but if I'm already a customer and am contacting them about a loss of service issue that feature is not going to help. I take it from the replies that everyone else has a "chat" icon on their "My T-Mobile" screen? You can reach live chat through the contact us page on the top right hand side of this page or usually the bottom of this page will be a tab to message Tmobile. I am logged in and have logged in and out several times now. In fact, I prefer it for sales support also. Each time I've eventually given up. I didn't try under Windows yet. Of course you can call - which would seem to be much more efficient than communicating via typing by both sides. So I'm still stuck with voice support. That can't be what most people see or they'd all be complaining, so I think that the problem may be simply that T-Mobile coded the site assuming Windows or IOS and forgot all about the folks who run other stuff. Like most cell carriers, they never had email support except for business users. The chat lay idle overnight, then this morning I got replies from a third rep asking for the same information that I had given to the first two reps. Use TForce on Twitter. I keep getting this message when I try to use the chat "You are no longer logged in. Don't know if they do now. Please turn JavaScript back on and reload this page. This content has been marked as final. Have you tried Facebook or twitter? Ah, the old "Depending on availability" ruse: That chat window on chrome windows is very small as well. If you need to use Chat assistance for your account or technical issues you must login through my T-Mobile typically before using chat. I'd think that T-Mobile might like that also because they can do the same. And I have no IOS devices so that's right out: An annoying thing about the chat in Firefox the browser that worked is that the chat window is tiny less than 10 percent of my display area and can't be resized or maximized. The representatives over chat have assisted me with Technical Support related questions plenty of times. I think you need to log into your account first now before you have the chat option. Social media like Facebook or Twitter is the best option. I have a tab at the bottom of this thread to message them on MyTmobile. You don't have JavaScript enabled. TM only has email support for business customers. I'm posting to this forum. Contact us We're here to help.{/PARAGRAPH} I cannot because i don't have a phonenumber. How the hell do we email or chat? It just leaves a terrible impression. I hope this helped. No Live Chat is gone now as well. Usually the online chat feature is great for simple questions, but no answer? I've given up too. This is under Linux. Now I no longer see even the "chat" icon on the T-Mobile support pages. What if I needed real help? I am in another country so I don't want to use a land line. Why do I prefer email? I'm surprised at that though; instead of keeping things in one place you just have all these scattered "conversations" going on. I guess I'm used to tech support for computer hardware and software; generally there's an email contact and these days a web-based ticketing system has become commonplace. Please type your message and try again. On my phone on this site is a tab on the lower right corner that says"message us on MyTmobile". Nowhere do I see the possibility of online chat and definitely not email. Assume he has to use computer. I need to be able to contact someone via my computer in that case. Although I couldn't find an email address for T-Mobile support, the "chat" was at least second best. His phone isn't working. It's the best for not needing to be tied in front of a screen or on the phone and they can help you on any device that twitter is on and your case can be passed from rep to rep. Please enter a title. Log in again to view the conversation. Just now I found that the "Message us" icon appears to the left of the "Call me" icon on Firefox and I used it to chat with a rep who made a change I wanted but when I go to the same "Contact us" page using Chrome only "Call me" appears. My question was about upgrading my plan, but I think I indirectly got the answer I wanted. What in the world is going on there? T-Mobile has no email or live chat technical support anymore? Over the past couple of weeks I've been looking around at the various carriers to see if I wanted to switch, and I used T-Mobile's "chat" to get some information about phones and service plans. I am having exactly the same problem using Messaging as applerust "Log in again to view conversation". Should I consider moving to another carrier if I can't get any support? However the sales chat from the sales page works but you get directed to chat for account holders. Maybe it's cheaper for T-Mobile to use phone, chat, and Twitter instead. It is for my Ipad only. This tool uses JavaScript and much of it will not work correctly without it enabled. So who can I contact and how? It seems that TM wants to base its customer contact using FB et al. They're very nice people but the whole process is a little too random for my liking. How about a simple web form where I can submit a problem and I can get an email response? I wonder if it's a coding issue on the T-Mobile website side. The reps have all been very nice and very helpful but I really, really prefer to have a text-based record of the conversations. Tmobile's CEO John Legere is huge into social media and once he took over it seems that Tmobile started reaching out to customers using it. {PARAGRAPH}While I am a phone user I generally prefer dealing with technical issues "in writing" rather than by voice call. In past years, ATT didn't either. Why put support options on the site that can't be supported? I get the same tab on my computer. Every time I press the chat icon it brings me to a call us screen or calls my cell phone thats NOT working! I used to be very impressed with t-mobile support options, but after giving up waiting on hold I've tried the chat message option on the website and never gotten past the "please wait" message box. Depending on availability the chat now button will appear in magenta color usually within the first 30 seconds for me. Don't know about chat as I haven't used it in a long time. For some odd reason I don't think it is available on Android mobile devices. I can't message, because your messaging is broken on both Chrome and Safari on my Mac. Last night for example I began a chat with a rep about a problem that was "solved" on Sunday during a phone call to a different rep. I can't call from my cell because my service isn't working and that is why I need support. The white call us or call me button is always there. The only option I see in this case is to sit on hold while phoning in my problem report. It takes you to your MyTmobile account , sign in and there will be a tab to message your team. You can not post a blank message. All replies Tmobile never had email support but they do have live chat. Can we please revive "chat" and add email to the "contact us" listings? Go to original post Log in to reply.
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